MarketTime Appoints New COO with 'Invaluable Expertise in Customer Satisfaction'

Read the full article below, published in Gifts & Decorative Accessories on February 13, 2025

MarketTime, a B2B sales enablement technology provider for the gift, home, and toy industries, has appointed Terri Harwood as its new chief operating officer, effective immediately.

Harwood brings a distinguished background in directing overall business operations, enhancing customer experience, and building a customer-centric culture for multi-billion-dollar companies. Her expertise spans operational planning and administration, productivity improvement, business transformation, customer satisfaction and retention, and strategic planning and analysis.

“With a proven history of exceeding business objectives, Harwood is poised to drive MarketTime’s continued growth and innovation,” MarketTime stated in a release.

Harwood joined MarketTime in December, affording her the opportunity to meet with customers across a variety of industries during winter markets.

“I have been incredibly impressed by the candor and willingness of our customers to share their experiences and feedback,” Harwood said. “These valuable insights will be instrumental as we continue to strengthen our platform and better serve the needs of our customers.”

“We are thrilled to welcome Terri to the MarketTime team,” said Chris Lee, CEO of MarketTime. “Her expertise in customer satisfaction and relationship building will be invaluable as we strengthen the partnerships with our customers and use their feedback to drive product development. At MarketTime, we are deeply committed to providing the best possible experience with our suite of sales tools, and that means listening to our customers. With Terri on board and our soon-to-be-announced chief product and technology officer, we will be able to deepen our customer focus, collaborating with them to innovate, enhance our support, and deliver truly exceptional value.”