MarketTime Addressing Customer Feedback | Q&A with COO Terri Harwood & Gifts & Dec Editor, Lenise Willis
March 26, 2025 12:05:38 PM CDT
by Lenise Willis

Lenise Willis
Editor in Chief
March 23, 2025
Q: What is your background and what drew you to MarketTime?
A: “My background has always centered on enhancing employee engagement to create a delightful customer experience. While this may sound somewhat basic, I firmly believe it is the foundation of all the success I’ve enjoyed over the years. Many of my previous roles have begun during an organization’s rehabilitation phase, where I have been able to apply my genuine care and change management expertise to drive transformation.
Click Here to Read the Gifts & Dec Interview with Terri Harwood